T H E O F F I C I A L C A L L A N S C H O O L O F E N G L I S H
To become a student you must:
Complete and sign application form or book a test and give personal details to reception pay registration and tuition fee in full in advance Once registration and/or course fees have been paid the student is bound by the Terms and Conditions of the Callan School.
Full payment and confirmation of dates must be received before an enrolment letter can be issued. In the case of money sent by bank transfer, a period of up to 2 weeks must be allowed for receipt of payment, although an enrolment letter may be issued upon official confirmation of pending transfer from the payer's bank. A minimum of 5 and a maximum of 10 clear working days have to be allowed for clearance of cheques drawn on a UK bank. If a UK bank cheque is returned unpaid, for whatever reason, a fee of £10 will be charged. Tuition fees do not include anything other than class tuition, which covers examination classes. Cambridge Examination fees are payable in addition to course fees.
Course lengths are adjusted to accommodate public holidays. The non-refundable registration fee of £25 includes a level test, first enrolment letter, first holiday letter, receipt, guarantee and certificate. A fee of £5 is charged for other letters (there is a complete list with conditions available in reception). Letters will not necessarily be issued to students who have not paid or attended to the level required. Letters or documents must be requested at least one working day before collection.
Six trial lessons taken over three consecutive days are offered to all students except those booking through an agency. The offer is not applicable in July and August. The trial lessons are payable only if the student subsequently enrols on a course.
A student may change class times as often as he or she wishes depending upon the availability of courses at the time required and not on a daily basis. Changes to courses may involve extra cost. In some cases, changes may cause the Callan School Guarantee to become void. Where a student insists, against the advice of the School, to attend classes of a lower level, the terms of the Guarantee will no longer apply. If a student is absent for more than 5 days the student's name will be removed from the class register.
The Callan School reserves the right to alter, cancel or combine classes when necessary, and to change teacher/class allocation when appropriate. The School cannot guarantee the time and/or location of a student's course, although every effort is made to comply with a student's request. The School reserves the right to place students in a class of the appropriate level as ascertained in the level test or as deemed necessary by the teacher.
Upon payment of the registration fee the student agrees to the keeping of personal records on the School's computer system. The student must keep the School advised of any changes to UK or home addresses and contact telephone numbers.
All refunds are subject to a £15 administration charge. A student who is not sent by an agency may request a refund for any reason and at any time during the course.
Twenty four hours notice may be required in some cases; any other consideration is entirely at the discretion of the School. Payments made by credit or debit card can only be repaid onto the same card, and those made by bank transfer are returned to the same bank account from which the payment originated. Fees can be returned only to their origin and only by the method by which they were received.
Exam class fees are not refundable.
No refunds are given to agency students, but they may, under certain circumstances (i.e. proof of return home, proof of non-arrival), transfer lessons through the agent. A course can be transferred once only. All transfers are subject to a £15 administration charge.
Where a change of status occurs after the start of the course shown in the enrolment letter, no refund of remaining fees will be given.
We do not refund or exchange books or CDs.
Students may suspend their lessons for a minimum of 5 days and a maximum of 2 years.
Where lesson fees are paid by a person other than the student, a refund or course transfer can only be made with the written consent of both parties, who must present themselves at the School with the proper identification. Fees will only be refunded to the payer. (See above).
All students under 16 must be escorted to and from school by a parent or guardian over the age of 16.
The guardian must sign the register showing delivery and collection of the student. This register is kept at the reception of Ilford House.
In addition, the parent/guardian must sign a consent form. These will be issued on enrolment.
In all cases students must supply the school with their contact telephone number and/or e-mail address .In addition, the school requires that they provide contact details of a person who may be contacted in the event of an emergency.
Whilst on the School premises, all students are expected to conduct themselves in an orderly fashion and to show consideration for others. The School reserves the right to refuse to teach any student whose behaviour causes annoyance, distress or offence to others. Persistent or serious offenders will have their course cancelled.
Complaints (Feedback) cards and/or a Complaints Book are available in reception for any student who wishes to make use of them. The School welcomes constructive comment and all complaints are dealt with in confidence.
The Callan School, its employees and representatives accept no responsibility for personal injury and/or loss of/damage to personal property on the School's premises, whether by fire, burglary, theft, evacuation or otherwise.
The Callan School, its employees and representatives are not liable for damages for cessation of operation and resulting cancellation of courses due to earthquake, fire, flood, explosion, terrorist attack, plane crash or any other disaster outside its control.
The School reserves the right and retains copyright to all promotional photographs which may be taken of students on its premises. No personal details of students will be passed to third parties, except the appropriate authorities, without prior consent.
The Callan School makes every effort to ensure the accuracy of all printed and promotional material, and all information is correct at the time of printing. The School reserves the right to change information at any time, and will endeavour to give sufficient notice of any changes. Our promotional and marketing material is meant for illustration purposes only and does not constitute any contractual agreement between the School and any other person.
Updated February 2012