Terms and Conditions

To become a student

1. Complete and sign application form or book a test and give personal details to reception
2. Pay registration and tuition fee in full in advance

Once registration and/or course fees have been paid the student is bound by the Terms and Conditions of the Callan School.

Registration and Tuition Fees

Full payment and confirmation of dates must be received before an enrolment letter can be issued. In the case of money sent by bank transfer a period of up to 2 weeks must be allowed for receipt of payment, although an enrolment letter may be issued upon official confirmation of pending transfer from the payer’s bank. A minimum of 5 and a maximum of 10 clear working days has to be allowed for clearance of cheques drawn on a UK bank. If a UK bank cheque is returned unpaid for whatever reason a fee of £10 will be charged. Tuition fees do not include anything other than class tuition which covers examination classes. Cambridge Examination fees are payable in addition to course fees.

Course lengths are adjusted to accommodate public holidays. The non-refundable registration fee of £15 (£30 if registering from abroad) includes a level test, first enrolment letter, first holiday letter, receipt, guarantee and certificate. A fee of £5 is charged for other letters (there is a complete list with conditions available in reception). Letters will not necessarily be issued to students who have not paid or attended to the level required. Letters or documents must be requested at least one working day before collection

Trial Week

A trial week of ten lessons is offered to all students except those booking through an agency. The offer is not applicable in July and August. The trial lessons are payable only if the student subsequently enrols on a course.

Course changes

A student may change class times as often as he or she wishes depending upon the availability of courses at the time required. This may involve extra cost if moving between discounted and non-discounted hours and in some cases may cause the Guarantee to become void. Where a student insists, against the advice of the School, to attend classes of a lower level the terms of the Guarantee will no longer apply. If a student is absent for more than 5 days the student’s name will be removed from the class register.

For visa students - once a start date has been agreed and an enrolment letter issued the course date will not be moved forward, but may be postponed in the case of a visa refusal or Embassy delays. Courses will not be extended due to any unauthorised absences or uncertified illness. Classes must be taken within the Home Office specified time i.e. before 6pm. The holiday allowance is 2 weeks for every 12 weeks of paid lessons. Any time off taken in excess of holiday entitlement will result in the loss of untaken lessons for that period, except in case of certified illness or absence due to a return trip home. In the latter case the School must be notified in advance and proof of travel must be shown.

Classes

The Callan School reserves the right to alter, cancel or combine classes when necessary, and to change teacher/class allocation when appropriate. The School cannot guarantee the time and/or location of a student’s course although every effort is made to comply with a student’s request. The School reserves the right to place students in a class of the appropriate level as ascertained in the level test or as deemed necessary by the teacher.

Attendance

Non EU students with a visa are advised that they must attend full time or as stated on the enrolment letter. If the student cannot start the course on the date stated on the enrolment letter the School must be notified with the reason by letter or e-mail in advance of the commencement date. Failure to do so will result in the loss of unattended lessons. Only exceptional circumstances such as Embassy delays are acceptable as reason for late arrival. The School is obliged to report to the Home Office those who do not arrive, have stopped attending or who have a poor attendance record. Poor attendance may affect the validity of the Guarantee and refunds may not be considered in cases of visa refusal where attendance is unacceptably low. For other time-off restrictions the student is advised to enquire at reception.

Student records

Upon payment of the registration fee the student agrees to the keeping of personal records on the School’s computer system. The student must keep the School advised of any changes to UK or home addresses and contact telephone numbers.

Refunds

All refunds are subject to a £15 administration charge. A student who is not sent by an agency and who is not studying on a visa may request a refund for any reason and at any time during the course. Visa students may have a refund under the following conditions:

1. Visa or visa extension refusal – for a full refund of unused fees the following is required: original and complete letter of refusal from Home Office or British Embassy from where the application was made and return of original School enrolment letter. If this is not satisfactory further proof will be required. Also see conditions under “Attendance”.
2. Proof of family or medical emergency necessitating a return home – relevant travel documents are required. In this case 50% of remaining fees can be refunded. Alternatively the remainder of the course can be postponed for a maximum of 2 years, or transferred to another student. Any such action will take place upon the expiry date of the student’s visa and provided the student has left and not re-entered the UK before that date.

In some cases it will be necessary for the School to verify a student’s status before issuing a refund i.e. confirmation from a British Embassy. Until the School is fully satisfied that the student qualifies for a refund no money can be returned.

At least 24 hours' notice is required in all cases; any other consideration is entirely at the discretion of the School. Payments made by credit or debit card can only be paid back onto the same card, and those made by bank transfer are returned to the same bank account from which the payment originated. Fees can be returned only to their origin and only by the method by which they were received.

No refunds are given to agency students but they may, under certain circumstances i.e proof of return home, proof of non-arrival and cancelled visa application in the case of visa students, transfer lessons through the agent. A course can be transferred once only. All transfers are subject to a £15 administration charge.

Where a change of status occurs after the start of the course shown in the enrolment letter no refund of remaining fees will be given. We do not refund or exchange books, CDs or cassette tapes. Refunds due to change in discounted study hours will be paid at the end of the course.

Payment by third party

Where lesson fees are paid by a person other than the student, a refund or course transfer can only be made with the written consent of both parties who must present themselves at the School with the proper identification. Fees will only be refunded to the payer. (See above).

Behaviour

Whilst on the School premises all students are expected to conduct themselves in an orderly fashion and to show consideration for others. The School reserves the right to refuse to teach any student whose behaviour causes annoyance, distress or offence to others. Persistent offenders will have their course cancelled.

Complaints

Complaints (Feed Back) Cards are available in reception for any student who wishes to make use of them. The School welcomes constructive comment and all complaints are dealt with in confidence.

Liability

The Callan School, its employees and representatives accept no responsibility for personal injury and/or loss of/damage to personal property on the School’s premises, whether by fire, burglary, theft, evacuation or otherwise.

Force Majeure

The Callan School, its employees and representatives are not liable for damages for cessation of operation and resulting cancellation of courses due to earthquake, fire, flood, explosion, terrorist attack, plane crash or any other disaster outside its control.

General

The School reserves the right and retains copyright to all promotional photographs which may be taken of students on its premises.

No personal details of students will be passed to third parties, except the appropriate authorities, without prior consent.

Disclaimer

The Callan School makes every effort to ensure the accuracy of all printed and promotional material, and all information is correct at the time of printing. The School reserves the right to change information at any time and will endeavour to give sufficient notice of any changes. Our promotional and marketing material is meant for illustration purposes only and does not constitute any contractual agreement between the School and any other person.